Aljomaih Automotive Company (AAC) Consumer Privacy Statement.
Your privacy is important to us as is your trust in our products and services. We want you to know that the information you share with us will be treated with care. This Privacy Statement addresses what personal information we collect and how we handle the personal information shared with us.
Scope
This Privacy Statement applies to personal information we obtain from and about individuals interacting with Aljomaih Automotive and its websites, products and services. It does not apply to personal information we obtain in our capacity as an employer.
Additionally, mobile applications have separate privacy statements, as described in the Mobile Applications section below.
Information Collected
As you interact with us, there may be opportunities for you to provide us with your information. Additionally, we may collect certain information about you or your vehicle as further described below.
You may provide us with information about you or your vehicle through a number of sources: AAC websites, product and related events, test drive or other incentive applications, surveys, social media platforms and through our customer call centers.
We receive information about you through vehicle sales records provided by both parties. We also may obtain information about you and your vehicle from AAC affiliates, dealers, AAC licensees for consumer merchandise, credit card bank partners and other sources such as companies that provide lists of potential vehicle purchasers and current owners, if such companies are permitted to share your information with us pursuant to their privacy statements.
The types of information that we collects about you may include, but are not limited to:
- contact information (such as name, address, city, state and ZIP code, email address and telephone number)
- vehicle information (such as vehicle identification number (VIN), make, model, model year, selling dealer, servicing dealer, date of purchase or lease and service history)
- vehicle performance data (such as engine and transmission performance, airbag deployment conditions or crash or near crash information about how a vehicle’s systems performed)
- demographic information (such as age range, marital status and household composition)
- non-credit-related marketing profile information (such as when you plan to purchase or lease; the vehicle in which you’re interested)
- relationships you have with AAC in addition to the purchase and servicing of your vehicle incentive eligibility verification information
- investor information (name, address, phone number and email address)
- photographs such as those that you may submit for contests
Use
- The information AAC collects about you and your vehicle will be used:
to provide products and services - to maintain customer relationships
- to operate AAC websites
- to provide customer and vehicle support and service (such as recall information or warranty service)
- to provide information and product updates
- to evaluate vehicle performance and safety as described in the vehicle owner manual
- for safety and product research purposes
- to verify eligibility for vehicle purchase or incentive programs
- for marketing purposes
- to customize and improve communication content
- to comply with legal requirements
Mobile Applications
AAC has developed certain mobile applications that you may download to your mobile device or vehicle. When you download our applications, there may be an opportunity for you to provide us with or for us to obtain information about you or your vehicle. Each of our application will display a separate Privacy Statement that will inform you about how any information shared via the application will be handled and how to decline such use or uninstall the application.
When you download a 3rd Party Application to your mobile device or vehicle, the 3rd Party Application may collect information about you in connection with your download or use of that application. AAC are not responsible for the collection or use of information by 3rd Party Applications. We recommend that you carefully review the privacy statement of each 3rd Party Application prior to downloading or using them.
Sharing
AAC may share the information it collects about you or your vehicle in the following instances:
- as required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request
- with our services providers who work on our behalf and who do not have an independent right to use the information to which they have access or that we disclose to them
- with our business partners for marketing activities, business partner marketing activities or both
- with third parties for research and development purposes (such as university research institutes for improving highway safety)
- in connection with the sale, transfer or financing of a significant part of AAC business or its assets, including any such activities associated with a bankruptcy proceeding
- Apart from the purposes listed above, we will not share information about you or your vehicle with other third parties for their independent use without your permission.
How to Manage Your Personal Information/Communications Preferences
If you do not want to receive unsolicited marketing communications from GM, please call our Contact Center on the numbers listed below:
- KSA 800 244 2000
If you have subscribed to a particular email newsletter or other communication), you should follow the instructions in the email or on a related website to unsubscribe.
AAC are separate legal entities with their own privacy practices.
If you opt out of receiving marketing communications from us, your personal information will not be used for marketing, but may still be used for the other purposes described in this Privacy Statement (such as vehicle support and service).
Security
AAC use administrative, technical and physical security to protect the personal information we maintain and to help ensure that it is used according to this Privacy Statement.
Cookies/Tracking Technologies
AAC websites use “cookies” to remember user preferences and to maximize the performance of our website and services. Using cookies on our websites provides benefits to you, such as allowing you to maintain your account login information or contact information on Request a Quote forms between visits, or locating a nearby dealer. In addition, we use information gathered from cookies to autofill fields on forms such as the city, state or zip code associated with your IP address. This information can be corrected by you before submitting any form or inquiry or you can disable the cookie as discussed below and the information will not be collected.
Similarly, we may also place Web beacons in our emails to measure the effectiveness of our email campaigns by identifying the individuals who open or act upon an email message, when an email message is opened, how many times an email message is forwarded, the type of software, device, operating system and browser used to deliver the email and any URL accessed through our email message.
To measure site activity and provide a better user experience, we may allow our service providers or business partners to compile information from the cookies, Web beacons or other technologies on our websites which may include information about your visit (such as demographic data, browser type, IP address, pages visited, activities conducted on the page and the day and time of your visit). We may also allow third party advertising and personalization partners to use this information to develop personalized content and appropriate advertising based on your visits over time on AAC websites.
This information may also be used to evaluate our online advertising campaigns or to tailor promotions and other marketing messages to you.
At this time, we do not honor “do no track” signals from a web site browser. However, you may refuse or delete cookies. Please refer to your browser Help instructions to learn more about cookies and other technologies and how to manage their use. If you elect to refuse or delete cookies, you will need to repeat this process if you use another computer, or change browsers. If you choose to decline cookies, some of the functionality of a website may be impaired.
Linked Sites
AAC websites may contain links to third-party sites not controlled by GM or covered by this Privacy Statement, such as those belonging AAC, licensees, co-branded websites offered in conjunction with a business partner, or independent product review sites. We recommend that you check the Privacy Statement of other sites you visit before providing any personal information.
Privacy Inquiries and Correcting Your Information
If you have concerns or questions regarding AAC consumer privacy practices or to have your mail, email or telephone information updated please call one of the following Customer
Assistance Centers that is specific to your vehicle:
Changes to Privacy Statement
We may update this Privacy Statement from time to time. We will do so by posting additions or modifications to this page.